Below you can find a set of solutions, tools, utils, libraries that can be used when you work with UC systems.
All solutions were tested by Gaman team and implemented in test or production environments. They are delivered in two models:
icon, can be used in any deployment
Check out our Gaman YouTube Channel where you can find short videos that present solutions that we created for our customers.
You will find there:
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Latest video |
| OnCall Web Portal is an application that helps to manage the user oncalls in the organization. Application is built on department logic. Each department represents an independent business unit in the organization for which the portal user ... |
All the Finesse gadgets that have been presented below were created by Gaman team based on the requirements that Gaman team fulfilled for their customers. The gadget prices
are negotiable, and we ensure you that we will give you the best possible prices. If the gadget features do not cover all your requirements, Gaman team can make modifications
to fulfill them.
We encourage you to ask for prices.
Finesse Gadget - Notification on Reason Code Change
Sample Cisco Finesse gadget, that displays OS-based notification whenever the user enters the predefined not ready state. Administrator can define the list of reason codes that triggers the notification
(via a label or via a numeric code).
Package includes gadget code and documentation.
For: UCCE, PCCE, UCCX
Finesse version: 11.X
Release date: 2019-12-30
Finesse Gadget - UCCX Incoming Chat Message Notification Gadget
Sample Cisco Finesse gadget, that displays OS-based notification whenever the user receives the new message in the out of the box multichannel gadget.
Package includes gadget code and documentation.
For: UCCX
Finesse version: 11.X
Release date: 2019-12-31
Inactivity gadget measures agent inactivity time (time when no action is made on the Finesse desktop UI) and once the configured time is exceeded, performs agent logout. Before logout operation begins, agent is
notified with toast message. The logout process can be stopped, if agent makes an action on gadget (moves mouse over Finesse UI or changes state). Package includes gadget code and documentation.
For: UCCE, PCCE, UCCX
Finesse version: 11.X
Documentation: link
YouTube video: link
Release date: 2020-01-22
Cisco Finesse Transfer Gadget has been designed to become an integral part of Cisco Finesse UI. It extends Cisco Finesse functionality by predefined transfer buttons.
Agent may click on one of them quickly during the call and transfer active call to the predefined phone number. Gadget is highly configurable. The following settings
can be modified by System Administrator: Number of buttons, Color (green, red, blue, grey), Label and Phone number defined for each button separately.
For: UCCE, PCCE, UCCX
Finesse version: 11.X, 12.X
Documentation:
11.X,
12.X
YouTube video:
11.X,
12.X
Release date: 2020-01-24
Update date: 2020-02-19
Cisco Finesse Post Call Survey Gadget has been designed to cover the gap in UCCX system Post Call Survey functionality. By default, UCCX gives the ability to auto send the
calls to Post Call Survey script by adding the ECC variable to call context. If the call is initiated from Finesse workstation (outbound call) the feature is not available.
To work around it, agents need to be instructed to initiate this transfer manually. The gadget covers this gap and performs the transfer in automated way.
For: UCCX
Finesse version: 11.X, 12.X
Documentation:
11.X,
12.X
YouTube video:
11.X,
12.X
Release date: 2020-01-29
Update date: 2020-02-15
Cisco Phone Control Gadget has been created to control Agent’s phone directly from Cisco Finesse UI. It optimizes agents’ work because they don’t have to click on Cisco IP phone
manually anymore. Administrator can configure numerous different actions and assign them to buttons visible on top of the Cisco Finesse UI. List of all supported actions depends on
the phone model.
For: UCCX
Finesse version: 11.X, 12.X
Documentation:
11.X,
12.X
YouTube video:
11.X,
12.X
Release date: 2020-02-12
Update date: 2020-02-25
Cisco Highlight Call Bar Gadget has been created to simplify the Agent’s work indicating the type of call that the agent will need to handle. The “Make a Call” bar changes its color
based on the conditions defined in the configuration file.
Administrators can configure numerous different conditions to trigger the highlight action to distinguish different call types. The triggers analyze the call type’s, skill groups and
value of the call variables (basic and ECC).
For: UCCE, PCCE, UCCX
Finesse version: 11.X, 12.X
Documentation:
11.X,
12.X
YouTube video:
11.X,
12.X
Release date: 2020-03-08
Update date: 2020-03-28
Wrap-up Codes Gadget has been designed to become an integral part of Cisco Finesse UI. It extends Cisco Finesse functionality by sophisticated wrap-up codes drop-down.
Agent can use it to easily search appropriate wrap-up codes and apply multiple wrap-up codes on on-going call.
For: UCCE, PCCE, UCCX
Finesse version: 12.X
Documentation:
12.X
YouTube video:
12.X
Release date: 2020-07-09
Enghouse Call Recording Control Gadget has been designed to incorporate Enghouse recording controls into Cisco Finesse UI. The gadget allows agents to start, stop, pause and resume recording process –
in cases when it is really needed – ex. passing fragile personal data like insurance number, id details, birth date etc. Gadget is embedded in Finesse UI and always available for agents
independent of the selected tab.
For: UCCE, PCCE, UCCX
Finesse version: 11.X, 12.X
Documentation:
All versions
YouTube video:
11.X, 12.X
Release date: 2020-09-08
Price: For Negotiation
CUCM Postman Automation
CUCM Postman Automation Scripts is a set of Postman collection files that automate CUCM configuration.
Release date: 2019-02-08
Update date: 2019-02-08
Gaman UC Provisioning & Cleanup Service automizes process of user provisioning and clean-up. Administrator just need to add user to appropriate AD group and all downstream Cisco systems will be notified
For: CUCM, CUC, UCCX
Platform version: 12.X
Documentation:
12.X
Release date: 2021-03-22
CVP Call Studio Libraries
Gaman CVP is a set of a libraries that is useful when building a CVP Call Studio script.
It contains a set of functions dedicated useful in processing call context.
For: UCCE, PCCE
Version: 10.X, 11.X, 12.X
Release date: 2019-01-30
Update date: 2019-08-07
Gaman UCCX Custom Bubble Chat is a solution that allows you implement modern chat UI on your page. The UI can be configured in different ways including system and business parameters. It covers the lack of
features delivered in UCCX default out of the box chat UI. Want to see it in action – look at provided video. Package includes gadget code and documentation.
For: UCCX
Finesse version: 11.X
Documentation:
link
YouTube video:
link
Release date: 2020-01-22
OnCall Web Portal is an application that helps to manage the user oncalls in the organization. Application is built on department logic. Each department represents an independent business unit in the
organization for which the portal user can create on calls. Access to portal features is limited by the roles assigned to user.
Information’s from the portal can be used by external systems, like call centers, via API to automate internal processes, ex. in call center, the after hour can be directed to the person which is planned
for oncall.
Documentation:
link
YouTube video:
link
Release date: 2021-08-09
Google Sheets - Twilio SMS Campaign Script allows users to make SMS campaigns directly from the Google Sheet without the need to build infrastructure to host such
services. The solution uses the power of Google Apps Script service that provides capabilities of automation that can be added to the sheet. All that user needs to
do is to provide customer valid phone numbers (including country code) and start the campaign.
Documentation:
link
Release date: 2021-07-19
The new Lumena headset provides a built-in status light that automatically syncs your status with Skype for Business/Lync, Cisco Jabber, Zoom, RingCentral Cisco Finesse and CounterPath Bria. Features include:
Product page: Link
The new Lumena headset provides a built-in status light that automatically syncs your status with Skype for Business/Lync, Cisco Jabber, Zoom, RingCentral, Cisco Finesse and CounterPath Bria. Features include:
Product page: Link
The Blynclight is designed to let your colleagues know when you're on a call, busy with a deadline or available to chat:
Product page: Link
The Blynclight PLUS provides all the features of the Blynclight and also includes a ringer that can be configured for audio alerts:
Product page: Link
The Blynclight Mini is a status light designed for non-cubicle work environments. The Blynclight Mini mounts easily onto laptops and monitors and provides all the features of the Blynclight Plus:
Product page: Link
The Blynclight Wireless provides all the features of the Blynclight Plus with a few extras:
Product page: Link
The Blynclight Nameplate is a fully automated dynamic nameplate solution with a status light built-in. The Blynclight Nameplate is ideal for agile workspaces which create a
very transient environment for employees. The Blynclight Nameplate is designed to foster a familiar team environment and avoid the creation of an anonymous workplace in these
agile environments.
The Blynclight Nameplate provides all the features of a Blynclight Standard but also includes a dynamic naming solution:
Product page: Link
Desk Booking - Intelligent digital signage designed for Hot Desking, Activity-based working and Office Hotelling.
Product page: Link
Google Cloud Voice API
API Helper libraries that improve implementation process for the Text-to-Speech and Speech-to-Text REST API's provided by Google.
If you would like to check or use this library, please send us an email info@gaman-gt.com.
Release date: 2019-04-25
Available in 
Cisco UCCE API
API Helper libraries that help to implement configuration API for UCCE.
Available in C# and Java
eGain Chat API
API Helper libraries that help to implement chat feature available at eGain platform v14 & v15.
Available in Java
