Finesse Gadget - Notification on Reason Code Change

Sample Cisco Finesse gadget, that displays OS-based notification whenever the user enters the predefined not ready state. Administrator can define the list of reason codes that triggers the notification (via a label or via a numeric code). Package includes gadget code and documentation.

For: UCCE, PCCE, UCCX Finesse version: 11.X Release date: 2019-12-30

Finesse Gadget - UCCX Incoming Chat Message Notification Gadget

Sample Cisco Finesse gadget, that displays OS-based notification whenever the user receives the new message in the out of the box multichannel gadget. Package includes gadget code and documentation.

For: UCCX Finesse version: 11.X Release date: 2019-12-31

Finesse Gadget - Inactivity Gadget

Inactivity gadget measures agent inactivity time (time when no action is made on the Finesse desktop UI) and once the configured time is exceeded, performs agent logout. Before logout operation begins, agent is notified with toast message. The logout process can be stopped, if agent makes an action on gadget (moves mouse over Finesse UI or changes state). Package includes gadget code and documentation.

For: UCCE, PCCE, UCCX Finesse version: 11.X Documentation: link YouTube video: link Release date: 2020-01-22

Finesse Gadget - Transfer Gadget

Cisco Finesse Transfer Gadget has been designed to become an integral part of Cisco Finesse UI. It extends Cisco Finesse functionality by predefined transfer buttons. Agent may click on one of them quickly during the call and transfer active call to the predefined phone number. Gadget is highly configurable. The following settings can be modified by System Administrator: Number of buttons, Color (green, red, blue, grey), Label and Phone number defined for each button separately.

For: UCCE, PCCE, UCCX Finesse version: 11.X, 12.X Documentation: 11.X, 12.X YouTube video: 11.X, 12.X Release date: 2020-01-24 Update date: 2022-09-14

Finesse Gadget - Post Call Survey Gadget

Cisco Finesse Post Call Survey Gadget has been designed to cover the gap in UCCX system Post Call Survey functionality. By default, UCCX gives the ability to auto send the calls to Post Call Survey script by adding the ECC variable to call context. If the call is initiated from Finesse workstation (outbound call) the feature is not available. To work around it, agents need to be instructed to initiate this transfer manually. The gadget covers this gap and performs the transfer in automated way.

For: UCCX Finesse version: 11.X, 12.X Documentation: 11.X, 12.X YouTube video: 11.X, 12.X Release date: 2020-01-29 Update date: 2024-03-26

Finesse Gadget - Cisco Phone Control Gadget

Cisco Phone Control Gadget has been created to control Agent’s phone directly from Cisco Finesse UI. It optimizes agents’ work because they don’t have to click on Cisco IP phone manually anymore. Administrator can configure numerous different actions and assign them to buttons visible on top of the Cisco Finesse UI. List of all supported actions depends on the phone model.

For: UCCX Finesse version: 11.X, 12.X Documentation: 11.X, 12.X YouTube video: 11.X, 12.X Release date: 2020-02-12 Update date: 2020-02-25

Finesse Gadget - Highlight Call Bar Gadget

Cisco Highlight Call Bar Gadget has been created to simplify the Agent’s work indicating the type of call that the agent will need to handle. The “Make a Call” bar changes its color based on the conditions defined in the configuration file. Administrators can configure numerous different conditions to trigger the highlight action to distinguish different call types. The triggers analyze the call type’s, skill groups and value of the call variables (basic and ECC).

For: UCCE, PCCE, UCCX Finesse version: 11.X, 12.X Documentation: 11.X, 12.X YouTube video: 11.X, 12.X Release date: 2020-03-08 Update date: 2020-03-28

Finesse Gadget - Multiple Wrap-up Codes Gadget

Wrap-up Codes Gadget has been designed to become an integral part of Cisco Finesse UI. It extends Cisco Finesse functionality by sophisticated wrap-up codes drop-down. Agent can use it to easily search appropriate wrap-up codes and apply multiple wrap-up codes on on-going call.

For: UCCE, PCCE, UCCX Finesse version: 12.X Documentation: 12.X YouTube video: 12.X Release date: 2020-07-09

Finesse Gadget - Enghouse Call Recording Control Gadget

Enghouse Call Recording Control Gadget has been designed to incorporate Enghouse recording controls into Cisco Finesse UI. The gadget allows agents to start, stop, pause and resume recording process – in cases when it is really needed – ex. passing fragile personal data like insurance number, id details, birth date etc. Gadget is embedded in Finesse UI and always available for agents independent of the selected tab.

For: UCCE, PCCE, UCCX Finesse version: 11.X, 12.X Documentation: All versions YouTube video: 11.X, 12.X Release date: 2020-09-08

Finesse Gadget - Calabrio Call Recording Control Gadget

Calabrio Call Recording Gadget has been designed to incorporate Calabrio recording controls into Cisco Finesse UI. The gadget allows agents to pause and resume recording process – in cases when it is really needed – ex. passing fragile personal data like insurance number, id details, birth date etc. Gadget is embedded in Finesse UI and always available for agents independent of the selected tab.

For: UCCE, PCCE Finesse version: 12.X Documentation: All versions Release date: 2022-12-29

Finesse Gadget - Customer Data Gadget

Customer Gadget has been designed to help agents in their work and present Customer Data stored in database on Cisco Finesse UI. The gadget uses UCCX as a middleware to pull data from database using HTTP Trigger functionality. This means that there is no need to deploy 3rd party middleware that would connect to database. The data passed by HTTP is enclosed in JSON envelope that can be easily parsed and injected to the UI.

For: UCCX Finesse version: 12.X Documentation: All versions Release date: 2023-01-28

Finesse Gadget - SugarCRM Gadget

SugarCRM Gadget has been designed to become an integral part of Cisco Finesse UI. It extends Cisco Finesse functionality delivering the basic communication with SugarCRM system for inbound and outbound calls to notify SugarCRM system that it should create a popup with customer data based on the phone number and agent details.

For: UCCX, UCCE/PCCE Finesse version: 12.X Documentation: All versions Release date: 2024-03-18

CUCM Postman Automation

CUCM Postman Automation Scripts is a set of Postman collection files that automate CUCM configuration.

For: CUCM
Platform version: (all versions)

Release date: 2019-02-08
Update date: 2019-02-08

CUCM Postman Automation - Bulk Call Forward Change

CUCM Bulk Call Forward Change solution was designed to help administrators to change multiple call forwards for the lines on phones registered to Cisco Call Manager. The solution shortens the time of configuration allowing admins to spend more time on other CUCM config tasks.

For: CUCM
Platform version: (all versions)
Documentation: Flyer

Release date: 2022-08-24

UC Provisioning & Cleanup Service

Gaman UC Provisioning & Cleanup Service automizes process of user provisioning and clean-up. Administrator just need to add user to appropriate AD group and all downstream Cisco systems will be notified

For: CUCM, CUC, UCCX
Platform version: 12.X
Documentation: 12.X

Release date: 2021-03-22

CVP Call Studio Libraries

Gaman CVP is a set of a libraries that is useful when building a CVP Call Studio script.
It contains a set of functions dedicated useful in processing call context.

For: UCCE, PCCE
Version: 10.X, 11.X, 12.X

Release date: 2019-01-30
Update date: 2019-08-07

UCCX Bubble Chat

Gaman UCCX Custom Bubble Chat is a solution that allows you implement modern chat UI on your page. The UI can be configured in different ways including system and business parameters. It covers the lack of features delivered in UCCX default out of the box chat UI. Want to see it in action – look at provided video. Package includes gadget code and documentation.

For: UCCX
Finesse version: 11.X
Documentation: link
YouTube video: link

Release date: 2020-01-22
Update date: 2022-07-04

OnCall Web Portal

OnCall Web Portal is an application that helps to manage the user oncalls in the organization. Application is built on department logic. Each department represents an independent business unit in the organization for which the portal user can create on calls. Access to portal features is limited by the roles assigned to user.
Information’s from the portal can be used by external systems, like call centers, via API to automate internal processes, ex. in call center, the after hour can be directed to the person which is planned for oncall.

Documentation: link
YouTube video: link

Release date: 2021-08-09

C# CTI Library for UCCX

The Cisco Unified Contact Center Express Computer Telephony Integration (CTI) Protocol is a set of rules and message definitions for enabling a client to receive telephony information and control telephony functions through Unified CCX such as making and receiving voice calls and caller identification.
The Cisco UCCX CTI Protocol enables developers to create applications that interact with the UCCX system.

Gaman C# CTI Library for UCCX is a C# library that implements the UCCX CTI protocol. It can be used to build any 3rd-party external application that needs data from CTI. It also can be used to control agents working in Call Center.

For: UCCX 10.X, 11.X, 12.X Documentation (work undergoing): link Sample code: link Cisco Documentation: link Release date: 2022-12-29

UCCE/PCCE Custom Callback

Custom callback functionality that can be added to UCCE/PCCE systems. The solution is created at top of the UCCE/PCCE dialer functionality for making outbound calls to the customers and additional 3rd party elements (delivered as a part of solution). Solution provides API that can be used to schedule callbacks from IVR's, external web pages, etc.

For: UCCE/PCCE 10.X, 11.X, 12.X Documentation: link Release date: 2023-09-04

Google Sheets - Twilio SMS Campaign Script

Google Sheets - Twilio SMS Campaign Script allows users to make SMS campaigns directly from the Google Sheet without the need to build infrastructure to host such services. The solution uses the power of Google Apps Script service that provides capabilities of automation that can be added to the sheet. All that user needs to do is to provide customer valid phone numbers (including country code) and start the campaign.

Documentation: link
Release date: 2021-07-19

Download - GitLab

Google Cloud Voice API

API Helper libraries that improve implementation process for the Text-to-Speech and Speech-to-Text REST API's provided by Google.

If you would like to check or use this library, please click Details button and fill up form


Release date: 2019-04-25
Available in

Cisco Webex API

API Helper libraries that improve implementation process for the Cisco Webex REST API's - Cisco Webex.

If you would like to check or use this library, please click Details button and fill up form


Release date: 2024-07-01 (still in development)
Available in

Cisco UCCE API

API Helper library that implements configuration API for UCCE/PCCE (REST).
Available in
API website: link

Cisco Finesse API

API Helper library that implements Cisco Finesse API (REST + XMPP).
Available in
API website: link

Cisco UCCX Real Time API

API Helper library that implements Cisco UCCX Real Time API (REST). The API allows to pull basic statistics about queues and agents.
Note: API is not documented by Cisco.
Available in