Gaman - Solutions

Below you can find a set of solutions, tools, utils, libraries that can be used when you work with UC systems.
All solutions were tested by Gaman team and implemented in test or production environments. They are delivered in two models:

Free of charge - indicted by icon, can be used in any deployment
Paid - solutions that are sold by Gaman

If you need a custom solution (ex. Finesse Gadget, Custom Scripting, Custom CVP Elements, etc.), have an idea how we can improve our solutions, you found a bug in the published solution or you want to share your opinion please let us know and send the information to support@gaman-gt.com. We will do our best to fulfill your needs, fix the errors, or implement your idea.

YouTube

Check out our Gaman YouTube Channel where you can find short videos that present solutions that we created for our customers. You will find there: Cisco Finesse Gadgets Cisco Webex Teams Bots Contact Center Utils Custom Applications (Desktop & Mobile) Contact Center Scripts - Check out the content and maybe you will find something that may be useful for you.	Latest video

	OnCall Web Portal is an application that helps to manage the user oncalls in the organization. Application is built on department logic. Each department represents an independent business unit in the organization for which the portal user ...

Cisco Finesse Gadgets

Please note

All the Finesse gadgets that have been presented below were created by Gaman team based on the requirements that Gaman team fulfilled for their customers. The gadget prices are negotiable, and we ensure you that we will give you the best possible prices. If the gadget features do not cover all your requirements, Gaman team can make modifications to fulfill them.

We encourage you to ask for prices.

Finesse Gadget - Notification on Reason Code Change

Sample Cisco Finesse gadget, that displays OS-based notification whenever the user enters the predefined not ready state. Administrator can define the list of reason codes that triggers the notification (via a label or via a numeric code). Package includes gadget code and documentation.

For: UCCE, PCCE, UCCX Finesse version: 11.X Release date: 2019-12-30

Download Package

Finesse Gadget - UCCX Incoming Chat Message Notification Gadget

Sample Cisco Finesse gadget, that displays OS-based notification whenever the user receives the new message in the out of the box multichannel gadget. Package includes gadget code and documentation.

For: UCCX Finesse version: 11.X Release date: 2019-12-31

Download Package

Finesse Gadget - Inactivity Gadget

Inactivity gadget measures agent inactivity time (time when no action is made on the Finesse desktop UI) and once the configured time is exceeded, performs agent logout. Before logout operation begins, agent is notified with toast message. The logout process can be stopped, if agent makes an action on gadget (moves mouse over Finesse UI or changes state). Package includes gadget code and documentation.

For: UCCE, PCCE, UCCX Finesse version: 11.X Documentation: link YouTube video: link Release date: 2020-01-22

Finesse Gadget - Transfer Gadget

Cisco Finesse Transfer Gadget has been designed to become an integral part of Cisco Finesse UI. It extends Cisco Finesse functionality by predefined transfer buttons. Agent may click on one of them quickly during the call and transfer active call to the predefined phone number. Gadget is highly configurable. The following settings can be modified by System Administrator: Number of buttons, Color (green, red, blue, grey), Label and Phone number defined for each button separately.

For: UCCE, PCCE, UCCX Finesse version: 11.X, 12.X Documentation: 11.X, 12.X YouTube video: 11.X, 12.X Release date: 2020-01-24 Update date: 2022-09-14

Finesse Gadget - Post Call Survey Gadget

Cisco Finesse Post Call Survey Gadget has been designed to cover the gap in UCCX system Post Call Survey functionality. By default, UCCX gives the ability to auto send the calls to Post Call Survey script by adding the ECC variable to call context. If the call is initiated from Finesse workstation (outbound call) the feature is not available. To work around it, agents need to be instructed to initiate this transfer manually. The gadget covers this gap and performs the transfer in automated way.

For: UCCX Finesse version: 11.X, 12.X Documentation: 11.X, 12.X YouTube video: 11.X, 12.X Release date: 2020-01-29 Update date: 2020-02-15

Finesse Gadget - Cisco Phone Control Gadget

Cisco Phone Control Gadget has been created to control Agent’s phone directly from Cisco Finesse UI. It optimizes agents’ work because they don’t have to click on Cisco IP phone manually anymore. Administrator can configure numerous different actions and assign them to buttons visible on top of the Cisco Finesse UI. List of all supported actions depends on the phone model.

For: UCCX Finesse version: 11.X, 12.X Documentation: 11.X, 12.X YouTube video: 11.X, 12.X Release date: 2020-02-12 Update date: 2020-02-25

Finesse Gadget - Highlight Call Bar Gadget

Cisco Highlight Call Bar Gadget has been created to simplify the Agent’s work indicating the type of call that the agent will need to handle. The “Make a Call” bar changes its color based on the conditions defined in the configuration file. Administrators can configure numerous different conditions to trigger the highlight action to distinguish different call types. The triggers analyze the call type’s, skill groups and value of the call variables (basic and ECC).

For: UCCE, PCCE, UCCX Finesse version: 11.X, 12.X Documentation: 11.X, 12.X YouTube video: 11.X, 12.X Release date: 2020-03-08 Update date: 2020-03-28

Finesse Gadget - Multiple Wrap-up Codes Gadget

Wrap-up Codes Gadget has been designed to become an integral part of Cisco Finesse UI. It extends Cisco Finesse functionality by sophisticated wrap-up codes drop-down. Agent can use it to easily search appropriate wrap-up codes and apply multiple wrap-up codes on on-going call.

For: UCCE, PCCE, UCCX Finesse version: 12.X Documentation: 12.X YouTube video: 12.X Release date: 2020-07-09

Finesse Gadget - Enghouse Call Recording Control Gadget

Enghouse Call Recording Control Gadget has been designed to incorporate Enghouse recording controls into Cisco Finesse UI. The gadget allows agents to start, stop, pause and resume recording process – in cases when it is really needed – ex. passing fragile personal data like insurance number, id details, birth date etc. Gadget is embedded in Finesse UI and always available for agents independent of the selected tab.

For: UCCE, PCCE, UCCX Finesse version: 11.X, 12.X Documentation: All versions YouTube video: 11.X, 12.X Release date: 2020-09-08

Cisco Call Manager

CUCM Postman Automation

CUCM Postman Automation Scripts is a set of Postman collection files that automate CUCM configuration.

For: CUCM
Platform version: (all versions)

Release date: 2019-02-08
Update date: 2019-02-08

Download Package

CUCM Postman Automation - Bulk Call Forward Change

CUCM Bulk Call Forward Change solution was designed to help administrators to change multiple call forwards for the lines on phones registered to Cisco Call Manager. The solution shortens the time of configuration allowing admins to spend more time on other CUCM config tasks.

For: CUCM
Platform version: (all versions)
Documentation: Flyer

Release date: 2022-08-24

UC Provisioning & Cleanup Service

Gaman UC Provisioning & Cleanup Service automizes process of user provisioning and clean-up. Administrator just need to add user to appropriate AD group and all downstream Cisco systems will be notified

For: CUCM, CUC, UCCX
Platform version: 12.X
Documentation: 12.X

Release date: 2021-03-22

Call Center (UCCE, PCCE, UCCX)

CVP Call Studio Libraries

Gaman CVP is a set of a libraries that is useful when building a CVP Call Studio script.
It contains a set of functions dedicated useful in processing call context.

For: UCCE, PCCE
Version: 10.X, 11.X, 12.X

Release date: 2019-01-30
Update date: 2019-08-07

Download Package

Download Documentation

UCCX Bubble Chat

Gaman UCCX Custom Bubble Chat is a solution that allows you implement modern chat UI on your page. The UI can be configured in different ways including system and business parameters. It covers the lack of features delivered in UCCX default out of the box chat UI. Want to see it in action – look at provided video. Package includes gadget code and documentation.

For: UCCX
Finesse version: 11.X
Documentation: link
YouTube video: link

Release date: 2020-01-22
Update date: 2022-07-04

OnCall Web Portal

OnCall Web Portal is an application that helps to manage the user oncalls in the organization. Application is built on department logic. Each department represents an independent business unit in the organization for which the portal user can create on calls. Access to portal features is limited by the roles assigned to user.
Information’s from the portal can be used by external systems, like call centers, via API to automate internal processes, ex. in call center, the after hour can be directed to the person which is planned for oncall.

Documentation: link
YouTube video: link

Release date: 2021-08-09

Twilio

Google Sheets - Twilio SMS Campaign Script

Google Sheets - Twilio SMS Campaign Script allows users to make SMS campaigns directly from the Google Sheet without the need to build infrastructure to host such services. The solution uses the power of Google Apps Script service that provides capabilities of automation that can be added to the sheet. All that user needs to do is to provide customer valid phone numbers (including country code) and start the campaign.

Documentation: link
Release date: 2021-07-19

Download - GitLab

Embrava products

Lumena 110 - Stereo Headset with Status Light

The new Lumena headset provides a built-in status light that automatically syncs your status with Skype for Business/Lync, Cisco Jabber, Zoom, RingCentral Cisco Finesse and CounterPath Bria. Features include:

Mono Sound
Noise Cancelling Microphone
Wide-band Speaker
Intelligent Controller with Busy button
Support for Manual Mode

Product page: Link

Lumena 120 - Stereo Headset with Status Light

The new Lumena headset provides a built-in status light that automatically syncs your status with Skype for Business/Lync, Cisco Jabber, Zoom, RingCentral, Cisco Finesse and CounterPath Bria. Features include:

Stereo Sound
360 degree Status Display
Noise Cancelling Microphone
Wide-band Speaker
Intelligent Controller with Busy button
Support for Manual Mode

Product page: Link

Blynclight Standard - Status Light

The Blynclight is designed to let your colleagues know when you're on a call, busy with a deadline or available to chat:

Sync your status with Microsoft Teams, Skype for Business/Lync, Cisco Jabber, Slack, Zoom, RingCentra, Genesys PureCloud, Cisco Finesse, Circuit by Unify CounterPath Bria or controlled manually.
Flashes on Incoming Calls
Flashes on Incoming Instant Messages
Adjustable Brightness Control

Product page: Link

Blynclight PLUS - Status Light with Sound

The Blynclight PLUS provides all the features of the Blynclight and also includes a ringer that can be configured for audio alerts:

Sync your Status with Microsoft Teams, Skype for Business/Lync, Cisco Jabber, Slack, Zoom, RingCentral, Genesys PureCloud, Cisco Finesse, Circuit by Unify CounterPath Bria or controlled manually.
Rings on Incoming Calls
Beeps on Incoming Instant Messages
Select from 10 MP3 Ringtones
Adjustable Volume Control

Product page: Link

Blynclight Mini - Status Light with Sound for Laptops and Monitors

The Blynclight Mini is a status light designed for non-cubicle work environments. The Blynclight Mini mounts easily onto laptops and monitors and provides all the features of the Blynclight Plus:

Displays status from Microsoft Teams, Skype for Business/Lync, Cisco Jabber, Slack, Zoom, RingCentral, Genesys PureCloud, Cisco Finesse, CounterPath Bria, Circuit by Unify or controlled manually.
Flashes/Rings on Incoming Calls
Flashes/Beeps on Incoming Instant Messages
Adjustable Brightness Control
Select from 14 MP3 Ring and Message tones
Adjustable Volume Control
Detachable mount design. Non-magnetic for safe PC use

Product page: Link

Blynclight Wireless - Wireless Status Light with Sound

The Blynclight Wireless provides all the features of the Blynclight Plus with a few extras:

Sync your Status with Microsoft Teams, Skype for Business/Lync, Cisco Jabber, Slack, Zoom, RingCentral, Genesys PureCloud, Cisco Finesse, Circuit by Unify, CounterPath Bria or controlled manually.
Rings on Incoming Calls
Beeps on Incoming Instant Messages
2.4-gigahertz (GHz) wireless connection with USB dongle providing an operating distance of up to 6 meters. (Operating distance may vary if interrupted by walls/metal objects)
Upload your own custom MP3 Ring and Message tones
Adjustable Brightness and Volume Control
Detachable Wall Mount included

Product page: Link

Blynclight Nameplate - Dynamic Name Display with status light

The Blynclight Nameplate is a fully automated dynamic nameplate solution with a status light built-in. The Blynclight Nameplate is ideal for agile workspaces which create a very transient environment for employees. The Blynclight Nameplate is designed to foster a familiar team environment and avoid the creation of an anonymous workplace in these agile environments.
The Blynclight Nameplate provides all the features of a Blynclight Standard but also includes a dynamic naming solution:

Automatically displays a users name from your UC application (Skype for Business or Cisco Jabber), Windows User Account or custom text
Displays status from Microsoft Teams, Skype for Business/Lync, Cisco Jabber, Zoom, RingCentral, Genesys PureCloud, Cisco Finesse, CounterPath Bria or controlled manually
Displays Caller ID on Incoming Calls
Flashes on Incoming Calls and Instant Messages
Adjustable Brightness Control

Product page: Link

Desk Sign - Desk Booking Smart Sensor

Desk Booking - Intelligent digital signage designed for Hot Desking, Activity-based working and Office Hotelling.

Workspace Availability - Allow users to quickly determine which workspaces are available to be used
Easily Locate Employees - Allow users to quickly find and identify colleagues as they move around the while workplace
Workspace Usage Reporting - Understand how workspaces are being used to help reduce capital and operating costs

Product page: Link

API Helper Libraries

Google Cloud Voice API

API Helper libraries that improve implementation process for the Text-to-Speech and Speech-to-Text REST API's provided by Google.

If you would like to check or use this library, please send us an email info@gaman-gt.com.

Release date: 2019-04-25
Available in