Gaman - Solutions

Below you can find a set of solutions, tools, utils, libraries that can be used when you work with UC systems.
All solutions were tested by Gaman team and implemented in test or production environments. They are delivered free of charge and can be used in any deployment. They can contain bugs.

If you have an idea how we can improve our solutions, you found a bug in the published solution or you want share your opinion please let us know and send the information to support@gaman-gt.com. We will do our best to fix the error or implement your idea.

YouTube

Check out our Gaman YouTube Channel where you can find short videos that present solutions that we created for our customers. You will find there: Cisco Finesse Gadgets Cisco Webex Teams Bots Contact Center Utils Check out the content and maybe you will find something that may be useful for you.	Latest video

	Working with multiple chats in the out of the box Manage Chat and Email gadget can cause some problems, especially when you use external 3rd party applications (CRM, CMS applications). It is hard ...

Call Center (UCCE, PCCE, UCCX)

Chat For Cisco Finesse

Crow Connect solutions allows you to extend your Cisco Contact Center with Live Chat functionality. It works on all UCCX, PCCE and UCCE products that are Cisco Finesse enabled. You don't need to worry about server implementation, redundancy, scalability, DMZ setup, security, maintenance cost.

You are only billed per max concurrent agents logged in to Crow Connect Cloud Chat for Finesse. Enable Live Chat on your Cisco Contact Center in minutes instead of days or weeks. Make your billing flexible, adjusted to the actual usage. Scale quickly.

Webpage

CVP Call Studio Libraries

Gaman CVP is a set of a libraries that is useful when building a CVP Call Studio script.
It contains a set of functions dedicated useful in processing call context.

Release date: 2019-01-30
Update date: 2019-08-07

Download Package

Download Documentation

Finesse Gadget - Notification on Reason Code Change

Sample Cisco Finesse gadget, that displays OS-based notification whenever the user enters the predefined not ready state. Administrator can define the list of reason codes that triggers the notification (via a label or via a numeric code).

Package includes gadget code and documentation.

Release date: 2019-12-30

Download Package

Finesse Gadget - UCCX Incoming Chat Message Notification Gadget

Sample Cisco Finesse gadget, that displays OS-based notification whenever the user receives the new message in the out of the box multichannel gadget.

Package includes gadget code and documentation.

Release date: 2019-12-31

Download Package

API Helper Libraries

Google Cloud Voice API

API Helper libraries that improve implementation process for the Text-to-Speech and Speech-to-Text REST API's provided by Google.

If you would like to check or use this library, please send us an email info@gaman-gt.com.

Release date: 2019-04-25
Available in