To give you better understanding of our skills we prepared for you a list of recent projects that Gaman Ltd. fulfilled for their customers. Top of the list contains only big projects but we are also capable to deliver small solutions.

If you have similar project, need a custom solution (ex. Finesse Gadget, Custom Scripting, Custom CVP Elements, etc.) feel free to contact us at info@gaman-gt.com.

Ongoing Projects


Ongoing support for UC Systems and Network


Country: Australia/China
Start: July 2018

The scope of the project:

Ongoing maintenance for 2 Cisco UC systems and Network. Technology used: Cisco Call Manager BE 6000(including I&P nodes), Cisco Unity Connection, Cisco Expressway, Cisco ISR 4321, Cisco ISR 4431, Cisco C881, Cisco 2960, Cisco ASA 5512X, Cisco Meraki MR42.


Ongoing translation for VPN appliction


Country: Cyprus
Start: April 2018

The scope of the project:

Ongoing translation project that includes translations of application and web page content.


Ongoing development support for training portal


Country: Poland
Start: December 2021

The scope of the project:

Perform ongoing development support (enhancements, bug-fixes) for the training platform deployed in the AWS environment Quloo. Platform initially was created by other company.

Used technologies:

  • Java 11 (Jakarta EE 8, Jakarta Server Faces 2.3, Primedaces, Omnifaces)
  • Docker
  • AWS (Elastic Beanstalk, CloudFormation, S3, EC2, Lambda, SQS, Cloud Watch)
  • PostgreSQL

Recent tasks

Recent Projects


UC systems secondary site installation (v12.5)


Country: Poland/Warsaw
Start: 2022-30-28
End: 2022-04-12

The scope of the project:

The main objective of the project is to install secondary/backup servers for the telephony that customer has. Installation includes

  • Cisco Call Manager 12.5 (CUCM)
  • Cisco Unified Contact Center Express 12.5 (UCCX)
  • Cisco Unity Connection 12.5 (CUC)
  • Imagicle Call Recording

Gaman team installed all required virtual machines on secondary site server which then was delivered to its final location in branch office. Because customer had required licenses, majority of components were installed as a cluster (CUCM, CUC, UCCX) and where it was not possible (ICR) the site was installed as a standalone instance of the server. At the end documentation was updated and customer received short training which showed work that has been done.

UC systems installation version 12.5


Country: Poland/Warsaw
Start: 2021-09-13
End: 2021-10-17

The scope of the project:

The main objective of the project is to install the telephony system based on Cisco Call Manager that will replace existing Avaya system. Installation includes:

  • Cisco Call Manager 12.5 (CUCM)
  • Cisco Unified Contact Center Express 12.5 (UCCX)
  • Cisco Unity Connection 12.5 (CUC)
  • Imagicle Call Recording
  • Cisco Smart Software Manager
  • ~ 60 new Cisco Phones series 78XX and 88XX

The delivered system must have all the features that existing one and has to be prepared for future upgrades.

Development of a mobile application that support soccer trainings


Country: USA/California/San Francisco
Start: 2021-01-15
End: 2021-10-02

The scope of the project:

The basic idea of the application is to help young soccer players within their socker trainings. Currently the basic method of the reporting is a paper spreadsheet where players enter their training progress. It also should allow trainers to quickly report the progress of the players and teams.

Application details

The application will be written in a React-Native language so it will be supported both on Android and IOS mobile devices and should be deployed on the AWS infrastructure.

Application is available on Apple App Store and Google Play:

Read more

On-call Web Portal for UCCX


Country: USA/California/Garden Grove
Start: 2021-05-24
Start: 2021-07-15

The scope of the project:

Deliver On-Call Web Portal that will help users to manage on-call scheduling in the organization. Despite the UI for users, system will deliver API interface that can be used by external systems (like UCCX) that can be connected to it.

Application details

The portal will be written in Java technology which means that it will be OS independent (can be deployed on Windows, Linux or even in Docker technology).

Project timelogs:

2021-07-15: Project completed

2021-07-05: Portal installation package and entire documentation for the project has been send to the customer. Gaman team awaits, for the confirmation of the completeness of the package to close the project.

Read more

UC 12.5 Provisioning & Cleanup Service


Country: England/Harrow
Start: 2020-10-19
End: 2021-04-01

The scope of the project:

UC provisioning process is overly complex in Cisco UC systems. Each user has a individual requirements that need to be translated to the objects that are crated in Cisco Call Manager, Cisco Unity Connection, Cisco Unified Contact Center Express. The problem starts when the user leaves the organization which forces administrators to make some changes in the system. This process is not as easy as It could be. Before removing UC objects, Administrator must review back system configuration and check all dependencies for the user account. When UC systems are integrated with LDAP the admin has a limited time for this operation (7 days) before user object is deleted from the system. Unfortunately, the rest of the dependent objects stay in UC systems databases. This has a negative impact on licenses consumed by UC systems which in the end means that higher TCO costs.

The delivered service will automate this process and reduce the amount of work on Administrators, extending the time window for this operation. It will also keep licenses in compliance with the service contract reducing the number of unused licenses that is currently consumed by UC systems.

Project timelogs:

2021-04-01: Project completed

Read more

Support for Cisco UC Systems (v11.5)


Country: Poland/Warsaw
Start: 2020-05-01
End: 2020-12-31

The scope of the project:

Ongoing maintenance for Cisco UC and recording system. Technology used: Cisco Call Manager 11.5, UCCX, Expressway C, Expressway E, Cisco 2900, Singlewire InformaCast paging system, Zoom CallRec 5.8, CDR billing system.


Create two Finesse Gadgets for UCCE version 11.X and 12.X


Country: Poland
Start: 2020-08-01
End: 2020-12-06

The scope of the project:

The scope of the project was to create two gadgets that would work with Finesse 11.X and 12.X and would help agents in the customer treatment.

Gadget 1 – Gadget that delivers functionality to transfer the customer call to IVR (in scenario where agent and customer already conversate – after inbound IVR) where customer enters credit card information. During this time, the agent call leg is muted so the agent is unable to hear DTMF’s entered by customer. Once the data is entered, the information’s need to be passed back to Finesse and displayed in the Finesse gadget. The call always returns to the agent who initiated the transfer. Administrators have an option to enable/disable integration with Enghouse QMS (call recorder) - before the call is transferred to IVR, the system sends control message to the recorder to stop recording. Once the call is back to agent the call recording is restored.

Gadget 2 – Gadget that delivers the functionality to control the call recording process – Enghouse QMS – directly from the Finesse UI. Agents can pause and resume recording whenever it is needed, ex. customer passes the fragile data to agent (insurance number). The gadget uses a specialized middleware which is used to implement Enghouse QMS SDK. Gadget has multiple configuration options. To see more – visit Enghouse Call Recording Control Gadget on Youtube.

UC systems upgrade from 11.5 to 12.5


Country: England/Harrow
Start: 2020-07-20
End: 2020-08-12

The scope of the project:

  • Upgrade Cisco Call Manager cluster (5 servers: Publisher, 2 Voice/Video subscribers, 2 IM&P subscribers)
  • Upgrade Cisco Unity Connection cluster (2 servers)
  • Upgrade Cisco Contact Center Express cluster (2 servers)
  • Upgrade Cisco Voice Gateways to newest release (2 servers)
  • Upgrade Cisco Expressway cluster (2 servers: 1 Expressway C, 1 Expressway E)
  • Installation of Cisco Smart Software Manager Satelite

Project timelogs:

2020-08-12: Project completed

Read more

Cisco Finesse - Custom Wrap-up Gadget


Country: USA/South Carolina/Mount Plesant
Start: 2020-06-01
End: 2020-07-20

The scope of the project:

The scope of the project is to deliver custom Wrap-up functionality for Cisco Finesse (12.5), that has the following features

  • Gadget allows agent to select multiple wrap up codes against a single call
  • Gadget will deliver a Search Bar, feature that allows an agent to type and search a wrap-up by name
  • All the codes need to be written into a database that can be connected to Cisco Intelligence Center (CUIC).
  • Entire deployment process will be made by Customer, so the all the deployment process needs to be fully documented.
YouTube video that shows the solution: link

Project timelogs:

Read more

Deliver Click To Call (C2C) functionality for Case Management Application (Phase 2)


Country: England/Harrow
Start: 2020-02-10
End: 2020-06-28

The scope of the project:

The scope of the project is to extend ClickToCall server functionality delivered in Phase 1 by adding call notification for incoming calls. The notification has to be delivered to user Case Management Application.

Project consist of two big tasks:

  • Extend the C2C to capture the incoming calls and send notifications to Case Management Application
  • Deliver client notification library that can be implemented in Case Management Application

Project timelogs:

Read more

UCCE version 12.0 Lab environment installation


Country: United Kingdom/London
Start: 2020-05-18
End: 2020-05-24

The scope of the project:

Build a UCCE lab infrastructure, provide basic configuration to run CVP "Hello World" application on Cisco Virtualized Voice Browser.

Lab platform includes the following components:

  • Cisco Call Manager 12.0
  • Cisco UCCE 12.0 (Progger + HDS)
  • Cisco CVP 12.0 (Call/VXML Server + OpsConsole)
  • Cisco VVB 12.0
  • Cisco Finesse 12.0
  • Cisco CUIC 12.0

UC systems upgrade from 11.5 to 12.0


Country: Australia/China
Start: 2019-02-20
End: 2020-04-10

The scope of the project:

  • Upgrade 2 Cisco Call Manager clusters (single cluster is build with Publisher and IM&P Subscriber) from version 11.5 to 12.5
  • Upgrade 2 Cisco Unity Connection clusters from version 11.5 to 12.5
  • Upgrade Cisco Voice Gateways to latest supported IOS release

Project timelogs:

2020-04-10: Project completed

2020-04-08: The software on the voice gateways has been upgraded. No issues were reported.

Read more

Build hybrid video conferencing system


Country: Poland
Start: 2019-11-15
End: 2020-03-25

The scope of the project:

Deliver a hybrid video conferencing system build on top of Cisco Webex Cloud – including AD and Calendar integration (hosted on Microsoft Exchange), and on top of existing on-prem infrastructure (old video terminals connected to the Expressway pair (C+E) working in B2B mode).


Project timelogs:

2020-03-25: Project completed

2020-03-25: Due to COVID-19 epidemic outbreak, all the trainings were stopped and postponed. The customer agreed to finalize the project. All the trainings that were canceled will be done once the outbreak situation improves.

Read more

Deliver Click To Call (C2C) functionality for Case Management Application (Phase 1)


Country: England/Harrow
Start: 2019-07-11
End: 2019-11-28

The scope of the project:

The scope of the project is to deliver ClickToCall functionality for Case Management Application based on the integration with Cisco Call Manager product. Provided solution must restrict current user dialing rights – users will only be allowed to make external calls using ClickToCall feature (no external dialing should be available for handsets, Jabber’s).

Project consist of two big tasks:

  • Application development
  • Reconfiguration changes on Cisco Call Manager version 11.5

Project timelogs:

Read more

Implement Dialer Outbound IVR functionality on UCCX 11.5 and Build Campaign Manager for UCCX 11.5 (Phase 2)


Country: Canada/Toronto
Start: 2019-03-01
End: 2019-09-24

The scope of the project:

  • Phase 2: Build custom made features to the UCCX Outbound Dialer component and Campaign Manager.

Project timelogs:

2019-08-18: Project completed

2019-09-06: Old virtiual machine (hosted on Joyent) that provided Campaign Manager (CM) service was shutdown and deleted. Migration process has finished.

2019-08-22: AWS machine has become a production system. The services on the old machine (hosted on Joyent) were shut down. Finesse gadgets were switched to the new server.

Read more

Develop custom Finesse gadget for Knowledge Base system


Country: Israel/Bnei Braq
Start: 2019-04-08
End: 2019-08-18

The scope of the project:

Prepare dedicated custom Finesse gadget that provides basic knowledge base features. Communication between gadget and the knowledge base is made by dedicated API. Gadget needs to support following features:

  • Agent/Supervisor login
  • Search topic feature
  • Display detailed information about searched result

Project timelogs:

2019-08-18: Project completed

2019-08-18: Customer reviewed provided Gadget code and documentation without any objections.

Read more

UCCE version 11.5 Lab environment installation


Country: United Kingdom/London
Start: 2019-05-24
End: 2019-05-28

The scope of the project:

Build a UCCE lab infrastructure, provide basic configuration to run CVP "Hello World" application on Cisco Virtualized Voice Browser.

Lab platform includes the following components:

  • Cisco Call Manager 11.5
  • Cisco UCCE 11.6(2) (Progger + HDS)
  • Cisco CVP 11.6 (Call/VXML Server + OpsConsole)
  • Cisco VVB 11.6
  • Cisco Finesse 11.6

Remote support for Data Center movement - scope: UC systems, version 10.5


Country: Canada/Toronto
Start: 2019-02-14
End: 2019-04-10

The scope of the project:

  • Discovery of the design and implementation model of the UC system
  • Remote support for PSTN SIP Trunk migration
  • Remote support during physical server movement
  • UC post migration testing

Read more

Implement Dialer Outbound IVR functionality on UCCX 11.5 and Build Campaign Manager for UCCX 11.5 (Phase 0 & 1)


Country: Canada/Toronto
Start: 2018-10-15
End: 2019-02-28

The scope of the project:

Project is split into 2 phases:

  • Phase 0: Gaman team will be responsible for creating a demo environment which uses Elastic SIP trunking as a PSTN. Demo will be presented to customer to show features of the Dialer Outbound IVR Campaigns.
  • Phase 1: Gaman team will be responsible for configuration of the dialer outbound functionality on existing UCCX system. All configured campaign will use IVR predictive mode but all IVR’s will route call to CSQ’s (with different priorities). After call lands on IVR, UCCX will connect to customer internal system (REST API Call) and pull data about customer. Those information will be presented on Finesse.

All features requested by customer were delivered. At the end Gaman team prepared and configured 7 IVR outbound campaigns and delivered a dedicated software that can be treated as a Campaign Manager. Basic software features are:

  • Import contacts to the UCCX outbound system (via API or via scheduled file import)
  • Do Not Call (DNC) list functionality
  • Custom Callback solution (based on the description in the article – Gaman Article)
As an add-on Gaman team prepared two gadgets - for DNC and Callback and created dedicated reports for outbound.

Read more

UCCE/PCCE Knowledge transfer about system monitoring


Country: Canada/Ottawa
Start: 2018-08-20
End: 2019-02-25

The scope of the project:

Support in development of the predefined package that will allow to monitor UCCE/PCCE environment. Gaman team will be responsible for the knowledge transfer about monitoring options. Gaman team will share a PCCE dCloud environment for the test purposes for the customer.

The package includes components:

  • Cisco ICM (Router, Logger, AW, PG)
  • Cisco CVP (Call/VXML Server, Reporting Server)
  • Cisco VVB
  • Cisco CUIC

Read more

Add features to UC system version 11.5


Country: China/Australia
Start: 2018-10-08
End: 2019-01-18

The scope of the project:

  • Remove all reported problems in CUCM and CUC systems (China)
  • Add CUCM IM&P node to the cluster (China)
  • Enable basic CUCM features (voicemail, IM&P, Extension mobility, Create Jabber profiles) (China)
  • Enable Extension Mobility Cross Cluster feature for users (China/Australia)
  • Enable MRA registration through existing Expressway Cluster (China/Australia)
  • Build additional Expressway Cluster (China)
  • Upgrade Expressway clusters to the newest software release

Read more

Cisco Voice Gateway replacement


Country: Australia
Start: 2018-06-07
End: 2018-12-01

The scope of the project:

Replace old legacy voice gateways (VG) 2811 with new 2911 in 5 different Australian locations across country (1 HQ, 4 branch offices). Gaman team supported entire operation remotely. Physical replacement was performed by on-site engineer. Because Cisco 2811 and 2911 are different devices VG configuration had to be adjusted to new Cisco 2911 devices. During this phase team also migrated all communication protocols to MGCP (pointed as a standard in organization).

The biggest challenge in this project was to unify VG configuration for all sites. Initial configuration looked like it was made by multiple teams.



UC systems installation version 12.0


Country: Canada/Edmonton
Start: 2018-11-13
End: 2018-11-20

The scope of the project:

  • Install Cisco Call Manager (Voice and Video, IM&P) version 12.0
  • Install Cisco Unity Connection version 12.0
  • Install Cisco Paging Relay (Informacast)
  • Install Cisco Expressway C and E

Gaman team was responsible for installation of the components on the single site BE6K server. Engineers not only installed components but also applied basic system configuration on the systems so they were able to communicate with each other. Business configuration was a matter of our customer - during that time Gaman team has also provided consultancy service for customer.


UC systems upgrade from 9.0 to 11.5


Country: Australia
Start: 2018-08-10
End: 2018-08-13

The scope of the project:

  • Upgrade Cisco Call Manager cluster (2 servers) from version 9.1 to 11.5
  • Upgrade Cisco Unity Connection from version 9.1 to 11.5
  • Upgrade Cisco Contact Center Express cluster (2 servers) from version 9.0.1 to 11.6

Upgrade process took around 20h and went smoothly. During day one no major problems were visible from the end user side.


Small Projects


Video guides for application
Country: USA/California/San Francisco, Start: 2021-10-25, End: 2021-11-17

Scope: Gaman team created video guides for the Fission Training application developed for client. The videos describe the features of the application and present how to use them in real life.

Network equipment configuration
Country: Poland/Gdynia, Start: 2021-03-01, End: 2021-03-31

Scope: Gaman team was asked to configure the network equipment that was owned by the customer. All the requirements that were exposed by customer were implemented and accepted.

Cisco UC 12.5 Troubleshooting
Country: United Kingdom/London, Start: 2021-02-01, End: 2021-02-12

Scope: Gaman team was asked to troubleshoot multiple problems that appeared in UC system after the customer made changes to UC infrastructure (switched off one of the sites and migrated only part of the VM to the new location, bought new numbers from new telephony provider). Gaman team went through all the system components (CUCM with IM&P, UCCX, CUC, Expressways, Voice Gateways) and identified multiple problems: DNS not reachable, codes mismatch (calls were dropped due to invalid codec), problems with the new number provider when calling to UCCX number, problems with faxes, bug on the voice gateway - cscux36081, problems with Jabber user login (desktop and mobile versions, direct and MRA). All of the bugs were resolved and customer was informed that he needs to plan upgrade for VG (currently there is only one VG in the infrastructure and this upgrade operation is risky for operation continuity perspective).

Support in MRA phone registration in CUCM v12.5
Country: United Kingdom/London, Start: 2020-11-20, End: 2020-12-03

Scope: Due to COVID-19 customer decided to move people to home offices. One of the requirements was to allow users to use office phones when employees are at home. Gaman performed a detailed analysis of the environment and proposed 3 possible solutions. The most efficient and low-cost solution was the phone registration over MRA. Gaman team provided remote support with the phone registration and prepared a detailed guide that describes the configuration steps needed to move the phone from office to home.

Develop custom Cisco Finesse Gadget for UCCE – Calabrio Call Recording Control Gadget
Country: USA/South Carolina/Mount Plesant, Start: 2020-11-01, End: 2020-11-10

Scope: Gaman team received a request to build a custom gadget that incorporate Calabrio call recording control buttons to Finesse UI. Agents that will work with the gadget will have the ability to pause and resume recording whenever it is needed, ex. customer passes the fragile data to agent (insurance number). The gadget was designed to communicate with Calabrio in the direct mode (without request proxy server).

Remote support in office relocation
Country: Australia/Perth, Start: 2020-09-14, End: 2020-09-22

Scope: Gaman Team has delivered remote support in office relocation - network and telephony infrastructure. During the relocation Cisco 881, Cisco 2960, Meraki MR42 were moved to new data center. Gaman Team had to replace the router configuration and adjust it to new ISP provider and also change the configuration of Site-to-Site VPN tunnels that are used as a mesh connection with other offices and with the AWS infrastructure. During the relocation additional Meraki MR42 was added to the system to provide internet access for other 3rd party companies

UCCX version 12.0 Lab environment installation
Country: United Kingdom/London, Start: 2020-06-05, End: 2020-06-06

Scope: Gaman team was asked to extend the functionality of the Contact Center lab (build earlier in the bigger project) by UCCX system. The deployment included basic configuration of the server with simple test script with queuing and 4 test agents. During the deployment Gaman team used the components that were previously built so the time needed for deployment was hardly decreased. After 2 days, the customer received what he was asking for.

Remote support in the deployment of Gaman Custom Bubble Chat
Country: USA/Carry, Start: 2020-05-18, End: 2020-05-22

Scope: Gaman team provided a remote support in the UCCX chat feature deploymet on production using Gaman Custom Bubble Chat. Although the gadget was tested by the customer for over a year, the move from Dev to Prod environment was not so smooth as expected, as some errors popped-up. Gaman team delivered all necessary fixes and the solution was deployed and published to users. To see it in action, click on this link.

Rewrite Cisco Finesse Gadget from version 11.X to 12.X (for UCCX)
Country: USA/California/Garden Grove, Start: 2020-02-15, End: 2020-02-27

Scope: Gaman team received a request to rewrite previously prepared Cisco Finesse Gadgets from version 11.X to 12.X (Transfer Gadget, Post Call Survey Gadget, Phone Control Gadget). Some of the features that the gadgets deliver are UI based. Most of the time Gaman teams spend on adjusting the view to fit to new Cisco Finesse UI. All gadgets were delivered to customer. To see the new version of the gadgets in action see small videos on our YouTube channel: Transfer Gadget, Post Call Survey Gadget, Phone Control Gadget.

Develop custom Cisco Finesse Gadget for UCCX – Phone Control Gadget
Country: USA/California/Garden Grove, Start: 2020-01-31, End: 2020-02-11

Scope: Gaman team received a request to build a custom gadget that extends the Finesse UI with function buttons available only on phone. Gaman team captured all requirements and proposed two architectures: direct (phone control commands are sent directly to phone) and proxy (phone control commands are sent via proxy server) architectures. Internal tests showed that direct architecture has multiple problems. Once everything was confirmed, Gaman team prepared a SOW document and started the development processes. To see gadget in action, watch Phone Control Gadget on Youtube.

Develop custom Cisco Finesse Gadget for UCCX – Post Call Survey Gadget
Country: USA/California/Garden Grove, Start: 2020-01-25, End: 2020-01-31

Scope: Gaman team received a request to build a custom gadget that will deliver Post Call Survey functionality for outbound calls to UCCX system (gadget covers the gap in out of the box feature set). Once te requirements were captured, Gaman team prepared a SOW document and started the development process. The entire process took only 5 days and the customer gain the ability to deploy gadget in production. To see the final effect in action, watch Post Call Survey Gadget on Youtube.

Translate content for mobile applications
Country: Turkey/Istanbul, Start: 2019-09-01, End: 2020-01-27

Scope: Gaman Team helped customer and translated the content of few small mobile applications.

Develop custom Cisco Finesse Gadget for UCCX – Transfer Gadget
Country: USA/California/Garden Grove, Start: 2020-01-21, End: 2020-01-25

Scope: Gaman team received a request to build a custom gadget to help agent make transfers to specific number. Initial request was to build a single button with configured number. After internal view Gaman team decided to extend the functionality a developed a gadget that allows to ad numerous transfer button that have different colors. The solution was delivered to customer very quickly. To see the final effect in action, watch Transfer Gadget on Youtube.

Microsoft Teams Booking Bot
Country: Australia/Sydney, Start: 2019-10-07, End: 2019-10-31

Scope: Gaman Team was asked to modify the Booking Bot solution that developed during the WebEx Teams Booking Bot (Phase 1) project and allow Microsoft Teams user to use it’s power. The initial version of the Bot was build on top of the Botkit framework. This simplified a migration process because the framework is design to integrate with may Internet communicators. Migration was quick and easy, so there was a time to add some features to the Bot. Gaman Team also changed the API to Booking system backed – system that manages the reservation.

Add features to Cisco Finesse Gadget – Agent Preferences module
Country: Australia/Sydney, Start: 2019-09-01, End: 2019-09-09

Scope: Gaman Team was asked to create add-on to Finesse gadget that was initially developed during "Support in Cisco Finesse Gadget development – statistics for UCCE/PCCE and UCCX" project. This time customer requested to add agent preferences module – agent should have ability to select and save the statistics report preference that will be initially collected by gadget. To achieve this goal a file noSQL database was added to the Connector Service to store this data. The solution works both for UCCE/PCCE and UCCX systems.

Develop custom Cisco Finesse Gadget for UCCX - Inactivity Gadget
Country: United States of America/Cary, Start: 2019-08-18, End: 2019-08-29

Scope: Cisco UCCX is a contact center solution designed to cover Mid-Market customer needs. Some of the features, that might be useful to agents/supervisors and business stakeholders are missing on that platform but can be found in other call center products. One of them is automated logout performed when agent is inactive. Gaman Team was asked to cover this gap and prepare the custom Gadget. Prepared gadget measures agent inactivity time (time when no action is made on the Finesse desktop UI) and once the configured time is exceeded, performs agent logout. Before logout operation begins, agent is notified with toast message. The logout process can be stopped, if agent makes an action on gadget (moves mouse over Finesse UI or changes state).

To see the gadget in action click on the Link.

Provide remote support for customer office relocation
Country: China/Shanghai, Start: 2019-08-28, End: 2019-09-02

Scope: Gaman Team provided remote support for office relocation performed by onsite support engineer. Our engineers prepared UC infrastructure for movement and once the infrastructure was relocated, performed full infrastructure tests (Internet link, MPLS link, SIP trunks).

Build network for new office
Country: Australia/Brisbane, Start: 2019-08-20, End: 2019-08-23

Scope: Gaman Team was responsible for the network buildout in the new office which included network design, delivery of the initial and production network configuration (Cisco ISR 4321, Cisco 2960, Meraki MR42) and post deployment tests. To deliver configuration that meets internal standards, Gaman Team created Site-to-Site VPN tunnels with other offices and with the AWS infrastructure.

CUIC Report Troubleshooting and Customization for UCCX
Country: United States of America/Cary, Start: 2019-08-09, End: 2019-08-14

Scope: Gaman Team received request to analyze and troubleshoot the CUIC report that was not working properly. The structure of the report was complex – final dataset was built as a result of the output gathered from multiple stored procedures. Gaman Team analyzed those stored procedures and prepared a fix - small change to one of the SQL’s. This solved the problem of wrong data but did not covered the customer requirements. To fulfill them Gaman Team added additional filed to the base report.

Translate content for mobile applications
Country: Turkey/Istanbul, Start: 2019-06-12, End: 2019-08-07

Scope: Gaman Team helped customer and translated the content of few small mobile applications.

CUIC Report Customization for UCCX
Country: United States of America/Cary, Start: 2019-07-18, End: 2019-07-19

Scope: Gaman Team received request to analyze and troubleshoot the CUIC report that was not working properly. As a result, Gaman made some small changes into SQL used to pull data from database and resolved the issue customer was facing. The root cause of the problem was the CUIC value lists – Agent Names. Stock configuration shows all objects that exist in the database – even the once that were updated. Report that was prepared by customer required only active users. Resolution of the problem was simple – add new value list.

Add features to Cisco Finesse Gadget - Statistics for UCCX
Country: Australia/Sydney, Start: 2019-07-01, End: 2019-07-16

Scope: Gaman Team was asked to create add-on to Finesse gadget that was initially developed during "Support in Cisco Finesse Gadget development – statistics for UCCE/PCCE and UCCX" project. Gaman team extended gadget functionality and added support for UCCX statistics. Gaman Development team prepared UCCX queries that pull data from UCCX database, added support for Informix database to Connector service and made some improvements in the gadget (move some configuration parameters to configuration file.

Enable SSO feature on Cisco Finesse 11.5 in lab environment
Country: United Kingdom/London, Start: 2019-05-30, End: 2019-05-30

Scope: Gaman Team performed installation and configuration of the of the Cisco IdS server and Microsoft AD FS in the client infrastructure. The SSO was build on top of the self-signed certificate that was generated using the certificate services installed on domain controller. Entire work took around 4 hours.

Fix Cisco Finesse 10.5 Server - no communication with UCCE
Country: United Kingdom/London, Start: 2019-05-27, End: 2019-05-28

Scope: Gaman Team was asked to check the condition of the Finesse 10.5 server. Server was unable to communicate with UCCE environment. After troubleshooting Gaman Team identified problem with server installation – no DNS data was provided during installation. Because of Cisco Bug CSCuq4506 server was installed and configured from scratch. Gaman Team also identified the problem with communication between UCCE and CUCM (JTAPI link). This problem was also fixed.

Add features to Cisco Finesse Gadget
Country: Australia/Sydney, Start: 2019-05-06, End: 2019-05-13

Scope: Gaman Team was asked to create add-on to Finesse gadget that was initially developed during "Support in Cisco Finesse Gadget development – statistics for UCCE/PCCE and UCCX" project. Gaman team extended gadget communication protocol with backend application and added additional data fields which indicate type of a call and skill group for which the call is served. Add-on was delivered for Cisco UCCE/PCCE and UCCX call center solutions.

Build new office configuration on CUCM & CUC version 11.5
Country: Australia/Brisbane, Start: 2019-03-11, End: 2019-03-15

Scope: Gaman Team prepared and implemented CUCM and CUC configuration for new office. Gaman Team implemented: SIP trunk configuration, dial plan modifications based on new DDI/DID pool, configuration of a new IVR (CUC based), new: hunt groups, users, extension mobility & conference profiles and other small features.

Prepare "License Migration Plan" for UC platform due to organization changes
Country: Canada, Start: 2018-10-15, End: 2018-10-27

Scope: Gaman Team was prepared a license split plan (as a document presented to Customer) based on the information provided by Customer. Systems that were included in analysis: Cisco Call Manager Business Edition 6000 (v11.5), Cisco Unity Connection (v11.5), Cisco UCCX (v11.5).

MPLS Link configuration
Country: Australia, China, Start: 2018-09-10, End: 2018-09-14

Scope: Gaman Team was responsible for configuring MPLS link dedicated for VOIP between 2 sites/offices. Configuration included primary path (MPLS) and backup path through internet, QoS and BGP optimization.

Configuration changes to existing Cisco CME
Country: Australia, Start: 2018-04-10, End: 2018-05-05

Scope: Add additional line configuration for an existing CME (Call Manager Express Deployment) - attach new lines to phones.

Sales Projects


Delivery of Cisco switches with accessories
Country: Poland
Date: 2022-03
Project value (gross): 17 000 PLN
Sector: Public

Fortinet network equipment delivery
Country: Poland
Date: 2021-12
Project value (net): ~11 000 PLN
Sector: Industrial

Cisco switches delivery
Country: Poland
Date: 2021-10
Project value (net): ~18 000 PLN
Sector: Public

Fortinet switches and firewalls delivery
Country: Poland
Date: 2021-10
Project value (net): ~46 000 PLN
Sector: Window joinery industry

Fortigate F60F devices delivery
Country: Poland
Date: 2021-09
Project value (net): ~8 000 PLN
Sector: Logistics

Forigate FG40F devices delivery
Country: Poland
Date: 2021-06
Project value (net): ~10 000 PLN
Sector: Food industry

Cisco 8851 with Key Expansion Module delivery
Country: Poland/Gdańsk
Date: 2021-02
Project value (gross): ~7 000 PLN
Sector: Public

Cisco switches and Fortinet equipment (Fortigate, Access Points) delivery
Country: Poland/Gdańsk
Date: 2021-01
Project value (net): ~28 000 PLN
Sector: Private (food industry)

Cisco network equipment (Cisco SG350X, Catalyst 9200L) and license (Cisco ASA5516X)
Country: Poland
Date: 2020-12
Project value (net): ~20 000 PLN
Sector: Public

CUCM 12.5 License, Cisco phone (7821, 8865) and Network equipment (Cisco WS-C2960)
Country: Poland/Wrocław
Date: 2020-12
Project value (net): ~20 000 PLN
Sector: Public

CUCM Enhanced License delivery with 1 year support
Country: Poland
Date: 2020-10
Project value (gross): 29 500 PLN
Sector: Public