In this section you will find a set of articles, case studies that were taken from real file which Gaman team faced deploying different projects.

If you have similar case, the publication was interesting, or you have a question we encourage you to contact us at info@gaman-gt.com.

Twilio


Twilio Cloud Connect with Cisco Cloud Service Router 1000V in AWS
Publish date: 2019-02-24

Integration between Twilio Cloud Connect service and Cisco equipment (ex. Cisco Cloud Service Router 1000V) maybe be hard. Documentation provided by Twilio presents residual information that in most cases will be no enough. Presented article describes configuration steps and troubleshooting tips that maybe useful when building this type of integration.

Cisco Call Manager


CUCM - External Call Control Feature
Publish date: 2019-04-02

What can you do with Cisco Call Manager External Call Control Feature? Article describes idea of the system that can be used to help save people’s lives – notifies additional personnel in case of emergency. It can be also useful to additional routing policies based on the bought service.

Cisco Contact Center


UCCE, PCCE, UCCX SSO Tips & Tricks
Publish date: 2019-07-25

Implementing SSO in Cisco contact center products (UCCE/PCCE, UCCX) can be tricky and may cause some problems. The article describes problems that the Gaman Team faced during SSO configuration and how they were resolved. Document also describes the troubleshooting approach on the components used in the SSO process.

UCCX Outbound Tricks & Tips
Publish date: 2019-01-15

Have you thought about problems that you may experience once deploying outbound in UCCX? Below you can find information, tricks and potential problems that you may experience during the outbound deployment process. All topics are taken from real life based on Gaman experience (UCCX version 11.6).

UCCX IVR Outbound Campaign Callback
Publish date: 2018-12-24

Did you ever think about a callback feature in the UCCX Dialer IVR Campaigns? Here is a case study and a proposal of the solution that can be used in real life as a substitute of missing feature in UCCX product.